Return & Refund Policy

We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.

🔄 Returns

• We accept returns for defective and non-defective products.
• You can request a return within 14 days from the date of delivery.
• Products must be unused, unopened, and in their original packaging.
• Products that are damaged due to misuse or incorrect handling are not eligible for return.

❌ Non-returnable items

• Opened or used consumable products.
• Items damaged due to improper storage or handling after delivery.
• Products returned after the 14-day return period.

🔁 Exchanges

• We accept product exchanges in case of:
  • Receiving a defective item
  • Receiving the wrong product
• Exchanges are subject to product availability.

💰 Refunds

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be made using the same payment method used for the original purchase.

🚚 Shipping costs

• Shipping costs are non-refundable.
• Customers are responsible for return shipping fees unless the product is defective or incorrect.

📞 Contact us

If you have any questions about our return and refund policy, please contact us at:
info@labsupplyegypt.com